Globalization, the changing needs of travellers, operational costs, sustainability: The leisure and hospitality services industry faces several big challenges today. Outpacing competitors is no longer enough. Businesses need to adapt with the times – then push even further, providing increasingly personalized, seamless customer experiences.
Technology is driving an evolution in travel and tourism businesses, as well as in leisure and hospitality services. People are travelling more and going further. They want more destinations to choose from, and a wide range of personalized services. As they travel, they expect connectivity and reliable customer service.
With deep roots in technology and a strong client base in the travel industry – including renowned airports, six of the top twenty airlines, a UK-based travel technology company, two of the world’s leading leisure travel groups – Wipro is uniquely positioned to help leisure and hospitality services businesses elevate their operations to better meet the needs of today’s travellers. We provide out-of-box client-support solutions tailored to the travel industry, such as hospitality revenue management, so organizations can expedite their digital transformations without interrupting service. Drawing from our extensive experience in the travel and customer service domains, we optimize processes to reduce costs, improve customer satisfaction, and strengthen core business operations.
Our experience with several hotel chains and independent hotels has shown that remote revenue management is as successful and efficient as having your own revenue manager on site. We guarantee that your outsourced revenue management will always be handled by experts with demonstrated success in the various markets – no exceptions
Through omnichannel solutions for B2B and B2C customers, Wipro orchestrates voice, chat, emails, web, and social media to provide consistent customer experiences. We offer more than 25,000 digital resources (from baggage claim and cargo status, to managing loyalty miles and flight itineraries) to provide state-of-art care for travel and hospitality clients across the globe.
Wipro’s finance and accounting (F&A), HR, and contract management services minimize costs, improve compliance, and increase business agility. Our advanced service model provides real-time access to operational performance data, and insights for how to improve back-office F&A, HR, and procurement functions. We stay up to date with legislation changes so our customers stay compliant.
A business’s online reputation is important. Our data-driven social media strategies span platforms to strengthen relationships with new and existing customers. They also boost productivity to improve the bottom line. Our dedicated Trust and Safety team, consisting of fraud experts and backed by deep industry knowledge, defends the digital security of your users, decreasing user churn and building trust in your brand.
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