The world is moving at a great pace toward adopting online wallets and virtual cards as the preferred mode of payment. Customers expect a seamless and safe experience while using online modes of payment for services and goods. Privacy and protection against misuse of customer payment instrument data is a pertinent issue for any company that plans to offer world-class digital ecommerce experience to their customers.
Another major shift in consumer space is the introduction of loyalty programs. Loyalty programs allow companies to provide personalized offers by collecting individual consumer data. This customer information has to stored safe and proactively monitored to avoid any misuse of data and save brand reputation.
Wipro’s Fraud Operations Management Services aims to help organizations implement robust systems and processes to protect their reputation from any potential fraud incidents. We offer end-to-end fraud management services from fraud prevention, fraud monitoring, fraud detection, fraud investigation to fraud recovery.
- Fraud Prevention
- Implement effective risk and fraud management controls through detailed assessments
- Analyze past transactions to predict future risks
- Fraud Monitoring and Detection
- Identification of high risk transaction
- Manual review of potential risk transactions
- Dashboards and reports
- Reports and insights on existing fraud management controls
- Fraud Investigation
- Real time transaction investigations
- Manual review to identify potential fraud transactions
- Escalation support
- Chargeback management
- Gift card and loyalty account management