Client: Leading global GDS and travel technology company
Key Products & Services: Level 1 helpdesk (standard & premier support) - functional support of travel, assistance on applications/platforms, frontline technical support. Level 2 global service operations, crisis management, escalation support, data migration team, knowledge content management services, post-editing services, learning developers’ services.
Areas of Operation: Asia Pacific, Europe
The client had a clear objective of managing customer operations efficiently while continuing to focus on the core objective of expansion, return on investment to investors, and adding value to the travel ecosystem. The ultimate goal was:
Leveraging the available expertise around processes, technologies, workforce, automation, analysis, research and development, Wipro provided solutions to meet the objective of the customer.