Provide customers with personalized and immersive experiences across touch points
Wipro’s contact center solutions support associates through consumer behavioral insights and predictive recommendations to reduce churn and build brand loyalty. Using a proprietary Next Generation Customer Experience (NGCE) Platform and our deep experience with over 60 clients spread across 50 countries, we create personalized and immersive approaches to turn customer service from a cost center to a revenue enabler.
What we Think
Digital Operations and Platforms
Channel Decision – Get it Right, the First Time
Multiple customer touch-points and varied interactions due to heavy channel proliferation within an organization have increased rapidly over the last decade.