India is the largest base for IT & ITES business globally, accounting for approximately 55% of the total market in 2017-18. Multiple organizations run over 1000 big global delivery centers across 200 Indian cities and the common factor among all these players is the pivotal role of workforce in these centers.
Even as the world moved to embrace an agile working model with active encouragement of work from home (WFH) years ago, in reality, over 90% of day-to-day activities continued to be delivered within the office. This was owing to factors like stable infrastructure, power backup, state-of-the-art facilities, optimum bandwidth, robust data controls, among others.
That is why India IT & ITES’ response to nation-wide lockdown was unparalleled in the annals of the industry’s landscape. In a first-of-its-kind occurrence, most of the Indian IT/ITES players have enabled almost 100% WFH. This was also necessitated by each organization’s commitment to meet business continuity plan (BCP) obligations.
Work from home – The success story
Let me highlight a few pointers for the success of India IT & ITES’ adoption of WFH -
Know more about it here- https://www.lightreading.com/optical-ip/fttx/indian-telcos-gear-up-to-ensure-connectivity-in-the-time-of-covid-19/d/d-id/758449
So, with many factors in place and with thousands of unsung heroes, whose efforts we probably will never see directly (they have a profound impact nonetheless), we as an industry have survived and sustained. Now the big question- What next?
One thing is for sure, the landscape of the industry has changed dramatically. We have established a successful WFH option - why not continue the same? Let us look at some aspects that make WFH a sustainable model:
Work from home is the new normal
Work from home is here to stay. And the industry is actively shaping up to facilitate the same. It’s a win-win for both, organization and employees. With newer advents in technology, we will only see the WFH population getting more empowered and robust.
While we wait and see how the scenario unfolds over the next few months, one thing is for certain – what Indian IT/ITES service providers experienced is once in a lifetime. We also realized that we have several hidden heroes who rose to the occasion and made this transition possible. However, how the industry moves from here will determine how fast it can recover from the downturn it is experiencing currently.
1 - https://www.livemint.com/industry/infotech/covid-19-impact-it-ites-sector-may-trim-workforce-to-cut-costs-11585297424144.html
2 - https://www.livemint.com/companies/news/increase-in-flexi-staff-hiring-may-eat-into-it-industry-s-margins-1568399774602.html
Sr. Manager, Technology, Digital Operations & Platforms, Wipro
Ayan is a transformation specialist with over 15 years of experience in Operations Management, Training & Development, Transactional Quality Control, Manpower & Capacity Planning & Transition. Currently, he leads large-scale transformation projects in the Supply Chain O2C domain.