Client background

Client name: One of the largest supermarket chains in the UK; servicing 491 client stores across the UK since 2013

Industry type: Retail

Key Products & Services: Groceries, food, household items

Areas of Operation: UK

Challenge

The client was looking for a comprehensive service provider with in-depth knowledge of finance services for the retail industry, with the ability to seamlessly transition and scale up. The client was receiving high EWS Alerts with recurrent escalations. There were inconsistencies in meeting targets and a lack of standardized reports to track performance. The client was also facing people issues including unavailability of skilled resources, high attrition, and knowledge gaps.

Solution

Business impact

• 96% debit balance reduction since FY 13-14 i.e., from £30.2 million to £1 million
• £1.12 Mn working capital improvement in P2P
• £8.7 Mn direct BVM and £216 Mn indirect BVM delivered
• 30% productivity benefit delivered till date
• £3 Mn duplicate payment avoidance leveraging AI-based anomaly detection platform