Author's Posts

Service Bureau Model – A New Normal in Customer Care and Billing Operations for Utilities

Posted by: Vijayeswar Malladi | August 17, 2020

With increasing deregulation, expanding regulatory oversight, digitally driven customers, and pressure on revenues, utility companies are constantly looking for new business models and solutions.

Utilities: Is it time to modernize your CIS platforms?

Posted by: Vijayeswar Malladi | August 17, 2020

How utilities can meet changing customer expectations and improve business processes with Oracle Customer Cloud Service (CCS)

How Utilities can harness the power of Artificial Intelligence for exception management

Posted by: Vijayeswar Malladi | October 17, 2019

Utilities have been consistently investing in addressing two key challenges: Improving revenue and boosting productivity.

Customer Experience Preconfigured for Utilities of the future

Posted by: Vijayeswar Malladi | June 07, 2019

Wipro’s Customer Experience Management solution for Utilities, leveraging Oracle Cloud