So, many workshops and sessions later, we could define our user groups, filter them further into meaningful personas and journey maps; empathize with them to understand their pain points and aspirations and finally arrive at the design road map. We adopted various new age technology solutions like cloud, mobile, Artificial Intelligence, unified collaboration, real time and predictive analytics to create this future ready platform.
Finally, eight months of sleepless nights later, we could present the completely reimagined myWipro to the organization. Empowered by real time analytics, myWipro tightly integrates 260 mission critical enterprise apps, collaboration platform and external feeds to give a 360-degree experience to our global workforce.
The platform is role based and personalized to each user. All the users have access to a customized dashboard, which gives a quick view of all the pending approvals, tasks and updates from his/her recent transactions. It also provides users with role-based updates on various parameters like leave balance, number of hours clocked, average utilization metrics, expense reports, sales pipeline, delivery updates etc. If the user is a manager or above, it also gives him/her a detailed view of his/her team members and other important project metrics for informed decision making.
Our approach was to eliminate duplications and redundancy and consolidate related transactions into integrated suite of apps, thereby increasing efficiency and reduce user frustration.
E.g. myTravel, which consolidated nine disparate apps into one, reduced the input fields from 76 to 5, therefore reducing the time spent on raising a request from 15 mins on an average to 2 minutes. myTime, which consolidated the multiple time management applications into a single time app, reduced the transaction time by 3X. myWorklist consolidates approval workflows from 187 applications into a single interface and infuses it with inline analytics to aid informed decision making. The open tasks and requests from across the applications are pushed to this worklist as alerts/notifications, thereby reducing transaction time and ensuring faster closureAll the apps in the platform are designed with user centric design principles and have been developed in HTML5 to ensure that they are form factor agnostic and are able to render seamlessly across all modern browsers.
This platform is hosted in cloud to ensure scalability without imposing a huge investment on storage. Real time analytics are embedded in the applications across the platform to enable better and quicker decision making. For collaboration and effective communication, we have integrated Yammer with myWipro. The platform supports a huge user base of 170K employees spread across the globe and has several spike sessions round the year when the concurrency goes to 45,000 users per session.
To support diversity, we have made all our applications in this platform accessible for the differently abled employees. The applications are all WCAG 2.0 compliant.
In short, myWipro, our digital platform for employee self-service simplifies user transactions and combines the power of enterprise data and analytics with a great user experience. It completely re imagines the way employees can be empowered to transact, learn, connect, and perform.
Following are some of the business benefits that the platform has brought:
- Consolidation of applications and simplification of processes to achieve operational efficiency and cost optimization
- Provide real time insights to aid in simulation, prediction, optimization and empowering the business users to take data-driven decisions on the go
- Driving higher business performance
- Generating new revenue stream through new platforms and services
myWipro has become a brilliant example of how mobility, analytics and social together make a powerful story. This app has been developed as plug and play product and is already a source of new revenue for us.