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Sarath has 15+ years of experience in developing and architecting Oracle based CRM/CX solutions for customers across the globe. He holds a B.Tech Degree from Madras University.

Author's Posts

The shift from personalization to hyper-individualization

Posted by: Sarath Kumar Ganesan | November 08, 2019

From 2017 until now, in November 2019, the closure of brick and mortar stores in the US – like Toys “R” Us and Macy’s, for example – may seem to suggest a downturn in retail.

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