Know the trends to follow, the investments to bet on, and the expertise to tap into.
New capabilities and approaches in the digital age are creating new business opportunities that demand a strong technology foundation. This has brought IT infrastructure to the center stage, taking it through a most fascinating period of change.
We did a global study to understand the state of IT infrastructure today, the transformative changes, and the drivers behind this change. The result is a unique, first-of-its kind report called State of IT Infrastructure 2020 that provides a comprehensive view of the shape of things to come, related to:
The 130-page report is based on a survey conducted by Wipro between December 2019 and January 2020. It combines the findings and insights gleaned from the survey with our expertise accumulated over three decades from delivering IT infrastructure services and innovations to global business leaders. Our team of experts has interpreted, explained and contextualized the findings to present a neutral and unbiased representation of strategies. This is overlaid by the invaluable voice of our customers and partners who are changing the rules of the game through their IT infrastructure strategies.
Respondents to the online survey included IT Managers (46%), IT Directors (33%), Senior VPs, Vice Presidents, Assistant Vice Presidents (6%) and CEOs, CIOs, CTOs and COOs (3%), and others (12%). The respondents’ businesses/organizations operated in the UK (12%), North America (25%), the Asia Pacific Region (22%), in Continental Europe (17%), in the Middle East (15%), and in Latin America (9%). The respondents industries included Banking (20%), IT Services (18%), Insurance (11%), Industrial and Process Manufacturing (9%), Utilities (6%), Oil & Gas (6%), Communications (5%), Securities and Capital markets (4%), Automotive (4%), CPG (4%) and others (13%).
As the study progressed, we found that COVID-19 was adding pressure to stretch the IT infrastructure to breaking point. Many organizations that had lagged in their digital transformation programs were caught in the chaos, unable to continue to meet customer expectations—contact centers were overloaded, support tickets were growing, customers were disappointed, and employees were struggling with working from home to ensure their organizations could continue to provide services. The State of IT Infrastructure 2020 report takes a look at the impact of COVID-19 on IT infrastructure and the changes that are required to make organizations more resilient to such crises.
The report concludes by looking at the barriers that could delay infrastructure transformation and provides a quick and easy-to-consume perspective specifically for Banking, Manufacturing, Consumer Services, and Energy and Utilities.
Wipro’s State of IT Infrastructure 2020 is the ultimate handbook for IT infrastructure experts and will serve as a friendly guide to confident decision-making right through the next 12 months.
Please download your copy of State of IT infrastructure report from here
Saji Thoppil
Wipro Fellow, Chief Technologist – Cloud and Infrastructure Services
Saji drives the adoption of a range of next generation solutions under Wipro’s Chief Technology Office themes that include 5G, blockchain, AR/VR, AI, and Quantum Computing. He has 25+ years of IT industry experience encompassing design, build and operationalization of complex, distributed IT systems. Saji has created multiple practices and incubated several new IPs for Wipro. In recognition of his contribution to the organization and the industry, he was conferred the title of Wipro Fellow - Distinguished Member of Technical Staff.
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