Ernie has nearly 40 years of experience in the software industry in all aspects of the software development life cycle. He started his career as a programmer and quickly became a team leader. Ernie has written requirements and technical user guides, supported customers and led a customer support team, managed a software ticketing system, and deployed software at customer sites around the world. His focus on software quality and exceeding customer expectations led him to seek QA-related positions and become a QA lead. He obtained his Certified Software Quality Engineer (CSQE) certification from the American Society for Quality (ASQ) in 2003. Ernie now works at Wipro as the QA Lead for the Appeals and Grievances system (AG360) and also the Business Analyst for AG360.