Differentiated Client First Strategies
In today's dynamic environment, banks must deliver unique client experiences to stand out.
Mahesh Chandra, SVP and Head of Banking and Financial Services at Wipro, and Amit Kumar, Global Managing Partner, Wipro Consulting, highlight strategies for a customer-first approach, emphasizing the need to understand customers beyond their financial needs. This involves building trust through meaningful interactions, using emotional intelligence, and creating human moments that digital solutions can't replicate. Banks are investing in data democratization, AI, and immersive experiences to enhance customer engagement and satisfaction.
Watch the video to learn more.
