Wipro enabled higher efficiency in retail banking business for one of the largest South African banks.
The client is one of the 'Big Four' South African banks with a global presence, operating across 38 countries, 20 of which are outside the sub-continent. The bank functions in key financial centers across Europe, the Americas and Asia.
Increasing competition and fast-evolving customer needs have resulted in banks and financial institutions seeking technology support to upgrade existing products and services and launch new ones. These new launches need to be done with in the shortest possible time for the banks to stay ahead of competition. Testing of products thus assumes a high level of criticality, as it cuts the risk of application failure and provides for a better customer experience.
The customer sought to bring in greater efficiencies into its testing function by enhancing automation and slashing the cycle time. Besides systems integration testing, the customer also sought support for a dedicated test environment that would lead to improved productivity, greater efficiencies and a streamlined test process. Some of the major challenges included:
- Shortage of leading edge IT skills on client location
- Lack of standardized processes across the enterprise, impairing the testing efficiencies
- Inadequate test governance as a result of multiple vendors providing testing services
- Lack of measurability of test effectiveness at an aggregate level
- Limited automation of tools leading to prolonged test cycles
Wipro was presented with the opportunity of creating a system integration testing environment for the customer's retail banking portfolio. The engagement involved dedicated testing support that would lead to productivity improvements, better efficiencies and a streamlined testing process.