miliu uses AI & analytics to provide algorithm based advice to its customers and delivers it using chatbots
With the advancements in technologies like artificial intelligence and sophistication in messenger applications, chatbots are set to take over customer communications in banks. Machine learning and artificial intelligence have helped chatbots to understand customers better, leading to predictive and proactive conversations. Banks are looking at chatbots not only to simplify the overall banking experience for customers, but also to make it contextual and relevant.
At miliu, we envisage chatbots as the new frontier of banking channels. The chatbots allow customers to review their transactions like card statements and bill payments as well as track upcoming expenses and set personalized alerts – all without any human intervention. What’s more, the chat platform is intelligent enough to distinguish between enquiry and transaction and seamlessly requests for step up authentication depending on the nature of the conversation.