Enterprise Integration Solution for Business Expansion

Client background

Company: A leading water distribution company
Industry type: Utility
Key services: Offers waste water collection and treatment services for public water distribution
Areas of operation: United Kingdom
Number of employees: More than 2000 employees

Wipro’s Managed File Transfer as-a-Service (MFTaaS) solution helped the client consolidate disparate business systems and processes into one workflow

Challenge

With the Open Water initiative, the water retail market was opened to non-household consumers such as businesses, charities and public-sector organizations in England. To expand its business and serve these consumers, the client re-grouped its business into retail and wholesale. It wanted to implement a customized utilities solution, and was facing the following challenges:

Business re-grouping resulted in complex integration scenario and the client was looking for a seamless integration solution with guaranteed secure data exchange over internet
Disparate systems/vendors and operational errors in system of records were leading to higher operational expenditure and reduced system performance
Lack of visibility in end-to-end transaction flows was resulting in delayed error handling and the resend mechanism

Solution

Wipro leveraged its Managed File Transfer as-a-Service (MFTaaS) solution and business integration expertise to implement a market exchange integration solution that enabled a guaranteed and secure data exchange between the market operators and wholesale and retailing businesses of the client.

As part of the solution, Wipro developed the following interfaces for the client: meter exchanges, job management for exchanges, change of retailer, billing and financial settlement, meter readings, developer services (appointment, commence work, etc.), operational incidents, events and emergencies (leaks and disconnections, etc.), exceptions management
Wipro also developed and set up a Digital Integration Competency Center (DICC) to standardize and streamline the client’s integration ecosystem

Business impact

Faster, reliable and secure data transfer through digital encryptions with an average processing time of 8 seconds
Speedy error handling and resend mechanism due to end-to-end transaction processing visibility
Speedy error handling and resend mechanism due to end-to-end transaction processing visibility
30% reduction in maintenance costs and increased profitability in business dealings for the client

Wipro’s utilities specific Market Exchange Integration Solution helped the client accelerate its business processes and keep up with the new regulatory changes in England’s retail water market. Our solution helped the client in bringing down their operational expenses, and expand their business to new partners, with smoother integration processes.

- Lekha K. K. Global Head, Enterprise Business Integration Practice, BAS, Wipro Limited

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