According to a Gartner HR survey, over 88 percent of organizations have encouraged or needed employees to work from home during the COVID-19 pandemic. HR plays a crucial role during these times – employees are the primary asset of any organization, but organizations have no direct control over the environment their workforce is currently working in. HR’s core function today is to ensure business continuity by constantly engaging with the workforce, keeping employee morale high in this time of crisis and monitoring their general health and wellbeing. For most organizations, this sense of wellbeing and a positive approach need to be nurtured, not just amongst employees, but across the overall personnel ecosystem of the workforce, partners and vendors, clients, and other business associates.
Wipro’s Emergency response solution by ServiceNow empowers organizations with rapidly scalable and readily deployable SaaS-based applications to address the uncertainties arising during the COVID-19 pandemic. Powered by automation and analytics capabilities of the ServiceNow platform, the solution helps organizations to automate emergency outreach operations, stay connected with their employees, and frequently gather information regarding their employees’ health status and general wellbeing.