A one stop solution to enable remote sales and service by integrating guideline surveys, collaboration tools and remote assist support on Dynamics 365 platform
During a crisis like the ongoing coronavirus pandemic, organizations need to stay relevant and support customers, while prioritizing their safety. Wipro’s ‘Virtual Visits’ solution will enable field service engineers to virtually troubleshoot the problem from their home and advise the best solution to customers and make a visit, only when absolutely necessary, complying with government guidelines. Sales teams can also use this tool to virtually assess the work involved, showcase their products or services effectively and provide quotes without visiting their client's location.
This solution helps in cost and time savings as virtual connects cuts down travel time and cost completely. It makes use of visual communication tools like 3D animation videos, diagrams and annotation for complex instruction and facilitates knowledge sharing to establish complete transparency and win customer trust.