Client background
Client: Leading mobile telecommunications service provider
Services: Mobile, broadband and TV services
Areas of operations: Asia and Scandinavia
Number of customers: Over 170 million customers
Challenges
The telecom major was finding it difficult to synchronize its multiple services across business units and drive a unified experience for its customers. The lack of an integrated IT ecosystem was leading to higher time-to-market to introduce new products and slower partner on-boarding process. This was resulting in a major customer churn for the telecom major and a drop in revenue.
The client realized the need for a robust integrated platform with an enterprise-wide API management strategy to deliver enhanced customer and partner experience and reach the market faster with its products but was facing these technology challenges in its adoption:
Solution
Wipro stepped in as a strategic partner for the telco major’s API transformation initiative and built an experience API layer for business units by implementing Apigee API management. A comprehensive API ecosystem adhering to TM Forum specifications was created and this involved:
Business impact
Wipro helped the client build an integrated ecosystem using end-to-end API services and brought synchronization in operations of 4 business units across geographies. The client’s 150+ developer community is now empowered to use new APIs, reuse them, release new apps and support the modern application architecture. As an early API adopter, the client is now able to successfully support its partners to digitally transform.
Lekha K.K. Head - Integration Services,Wipro Limited.
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