The customer needed to centralize and standardize the initiation of a procurement process to enhance user experience. They had to reach out to the sourcing team through multiple ways to initiate any procurement process. Therefore, there was a need to reduce user error, errors in integration with e-Sourcing system and rework for leads.
We leveraged ServiceNow CSM to provide an intuitive interface to the Sourcing team to manage the procurement process, integrated with Oracle ERP Workflow and request the management tool to support “Smart” form for work assignment.
The business impact delivered to the customer included:
“Wipro’s understanding of supply chain and ServiceNow expertise helped us deliver a process harmonization solution by blending the transformational capabilities of the Now platform with industry best-practices in terms of people, process and technology.” - Chenna Ganesan, Practice Head – ServiceNow Emerging Applications, Wipro