Oracle CX Cloud Practice

Superior customer experience (CX) possibilities through Oracle CX Cloud

Helping organizations redefine customer interaction.

The introduction of technology and mobility has created multiple touch points and channels of interaction between organizations and their customers. In order to make them seamless, organizations need to adopt robust cloud offerings, that provide a 360 degree view of their customers.

As a strategic partner for Oracle, Wipro offers the benefits of the Oracle CX Cloud portfolio to its diverse base of global clients. Also, with extensive knowledge of industry standards, service processes, and pre-defined templates, Wipro adds world class value to the Oracle CX Cloud offerings. Our strength in customer experience strategy formulation, execution, and guidance through change management are further enhanced with our large pool of certified and experienced consultants.

Leveraging proven global methodology and industry best practices, we have driven several large transformations by implementing Oracle CX Cloud. This has helped our clients to build and manage lasting relationships with their customers — starting from customer data management, campaigns, pricing, quoting, storefronts, customer service, and field service via multiple channels that are augmented using artificial intelligence, augmented reality, and machine learning.

To learn how Wipro and Oracle CX Cloud can help you deliver superior experiences, please contact us at oracle.marketing@wipro.com

Our Success Stories

Applications

Global motorsports manufacturer enhances service experience for dealers and end-customers

Wipro leverages Oracle Service Cloud and Oracle Knowledge Advanced to establish a seamless knowledge management system for global network of dealers and agents

How NRGi transformed into a customer-centric organization with Oracle Cloud

Wipro’s “Customer Experience Management Solution for Utilities” on Oracle Cloud enhanced experience across multiple channels

Applications

Digital Service Transformation for a Global Industrial Equipment Manufacturer

Wipro leverages Oracle Cloud Applications to transform global service operations and enable revenue growth

Applications

Global automotive marque drives digital service experience to improve lead-to-conversion ratio

Wipro integrates Oracle Sales Cloud with 3rd-party systems, leverages data to create smooth customer experience with 100% increase in Lead Potential Realization

What We Think

The shift from personalization to hyper-individualization

From 2017 until now, in November 2019, the closure of brick and mortar stores in the US – like Toys “R” Us and Macy’s, for example – may seem to suggest a downturn in retail.

Getting the best out of marketing with cloud

Enhance ROI on marketing spends with the flexibility, scalability and cost-effectiveness offered by the Cloud.

Service Offerings

Service Offerings

Client Themes

Client Themes

Oracle CX Cloud Practice

Our Success Stories

Global motorsports manufacturer enhances service experience for dealers and end-customers

How NRGi transformed into a customer-centric organization with Oracle Cloud

Digital Service Transformation for a Global Industrial Equipment Manufacturer

Global automotive marque drives digital service experience to improve lead-to-conversion ratio

Digital Utility as a Service for NRGi’s Transformation

Digital Utility as a Service for NRGi’s Transformation

Wipro Delivers Market Leading Customer Experience Solutions for Vodafone

Myntra undergoes Digital Transformation for Customer Experience Journey

How an Australian utility company enhanced customer experience

What We Think

The shift from personalization to hyper-individualization

Getting the best out of marketing with cloud

Service Offerings

Industries