Magyar Telekom fast tracks time to market, integrates mission critical functions
Client background
Client: Magyar Telekom
Services: Provides full range of telecom and info-communication services, including fixed line, mobile phone, data transmission, non-voice as well as IT, and system integration services
Areas of operation: Romania, Bulgaria and Hungary
Challenge
Magyar Telekom wanted to embark on a business process transformation journey that would help them bring down their time to market, thereby improving customer experience. The focus was on reducing customer churn and improving market share. They needed to reduce their operating and capital expenditure and improve EBITDA by standardizing operations.
As part of the business process re-engineering exercise for business support systems, Magyar Telekom initiated the Pillango Transformation Program to roll out a consolidated state-of-the-art CRM and billing application. They needed to integrate over 60 applications spanning more than 200 Web services, including complex Message Exchange Patterns (MEP). Along with this, they had to consolidate business processes in a single stack.
Solution
Wipro collaborated with Magyar Telekom to seamlessly integrate mission critical applications like CRM, Amdocs billing, provisioning, document application, loyalty system and product catalogue with a SOA-based framework. The aim was to achieve agility, reusability, ease of management and faster time to market.
Wipro ensured comprehensive integration, managing over 30 legacy vendors and three IT partners.
Business impact
Services for order processes integrated provisioning, billing, document and other applications seamlessly, which made business processes much smoother.
Pillango was a complex transformational program that required integration of several critical applications and web services. Wipro acted as a strategic partner, helping Magyar Telekom improve customer experience and increased our average revenue per user (ARPU). We applaud Wipro’s integration expertise and their ability to deliver a great solution to a complex problem
- László Jagusztin, Head of Department, Information Technology Directorate, Magyar Telekom
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