Large telecom network provider in USA enhances customer experience with digital contract management
November | 2019
Client Background
Challenge
The client has multiple sales channels for customer interactions – web sales, tele-sales, corporate and agent store locations. With each channel following a different set of processes, customer onboarding and contract management at the organization were disjointed and unstructured, which led to:
These factors negatively impacted customer experience which further led to multiple legal issues.
Solution
The organization wanted to store and access their documents and digital assets in a structured manner, with access from anywhere in order to drive omni-channel content management and accelerate experience delivery.
To help them achieve these objectives, Wipro proposed Digital Contract Automation & Storage (DCAS) solution – a Cloud-based integrated solution for e-signature and digital storage that provides enhanced associate and agent experience at various corporate and retail stores. Wipro implemented Oracle Content & Experience Cloud and Adobe Sign, hosted on Oracle Cloud Infrastructure. This enabled the organization with:
Business Impact
Wipro’s solution provided secure storage, collaboration, upload and management of all documents digitally – enhanced with rich metadata for search and retrieval. This led to a unified view of all documents, with the following benefits:
“The move to an integrated cloud-based solution was key to establishing a contract management system that enabled digital storage with robust security and easy accessibility. It brought the organization on parity with competition, improved efficiency of contract completion and enhanced customer experience.”
- Bidhin Desai, Practice Head, Oracle IaaS & PaaS, Wipro Limited
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The recent increase in the frequency and impact of cyber-attacks have kept Critical Infrastructure companies on their toes.
Security monitoring has always been critical to protecting IT ecosystems but with the rise in IoT-enabled devices and connected systems, the fear of cyberattacks has grown exponentially.
© 2021 Wipro Limited |
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© 2021 Wipro Limited |
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