Client: capability including electric arc steelmaking, mill processing capabilities and service centers.

Industry: Industrial and metals

Products: Steel, aluminum, scrap metal engineering

Geography or Areas of operations: 4 countries

Challenges

The client needed the integration of several legacy systems with Infor. There were 8 and above sites having a different structure. The client needed 24/7 support for the P1 issues being faced along with Level 2 and Level 3 service. Wipro added a total of ~1000 new Infor users to the system.

Solution

• Ensuring smooth and flawless integration of Infor with Legacy system
• Helped in business process re-engineering
• Provided training to users and developed knowledge management database. This resulted in a reduction of the number of incidents logged
• Continuous Improvement through SIP (Service Improvement Process) giving Business Value addition to the customer
• Helped in defining and improving ticketing tool performance

“Wipro helped in transforming the existing legacy systems of the client through its deep expertise in Infor implementation and cloud consulting. The flawless integration of Infor with the existing legacy systems helped the client to boost performance and efficiency giving business value to the customer.”

-Magesh Rajendran, Practice Head, Cloud Enterprise Platforms, Wipro