Client: capability including electric arc steelmaking, mill processing capabilities and service centers.
Industry: Industrial and metals
Products: Steel, aluminum, scrap metal engineering
Geography or Areas of operations: 4 countries
The client needed the integration of several legacy systems with Infor. There were 8 and above sites having a different structure. The client needed 24/7 support for the P1 issues being faced along with Level 2 and Level 3 service. Wipro added a total of ~1000 new Infor users to the system.
- Ensuring smooth and flawless integration of Infor with Legacy system
- Helped in business process re-engineering
- Provided training to users and developed knowledge management database. This resulted in a reduction of the number of incidents logged
- Continuous Improvement through SIP (Service Improvement Process) giving Business Value addition to the customer
- Helped in defining and improving ticketing tool performance