Improved business planning implemented for a large European electronics manufacturer

Improved visibility on crucial KPIs and improved order fulfillment helped the customer cut costs considerably

Client background

Industry: Electronics and Healthcare
Products or services: Electronics, Lighting, Healthcare equipment and Audio systems
Geography or Areas of operations: 60+ countries
Any other relevant detail such as total annual revenue: € 18.1 Billion

Challenge

The client wanted to reduce their operational expenses. There was a requirement to consolidate replenishment solutions for higher template adoption and process simplification for business teams. There was also a need to move away from SAP APO landscape into JDA cloud-based services and create additional bandwidth for Superusers. Understanding features, functions and user interface remained a great challenge to business users.

Solution

The Solution consisted of the following:

End-to-end quality assurance of the JDA solution including test case design, execution and key user UAT support
L1 and L2 JDA Technical Support for all regions. Coordination with L3 and JDA Cloud support for critical issues. Run book ownership for JDA.
Regular, periodic review of deliverables with customer SMEs to ensure early incorporation of feedback
Identifying gaps in existing solution and implementing changes to improve the processes

Business impact

Centralized planning through JDA Demand and Supply planning
Ability to analyze & change planning faster thereby improving order fulfillment
Day-in-life schema to enable holistic view of supply chain for better planning and prioritization
Cost savings through synergies in supply chain planning and optimization

"Our team identified existing gaps in order to optimize processes and implement a centralized planning solution on JDA demand and supply planning platform to enable more efficient forecasting and planning. Key solution levers used were: end-to-end solution Quality Assurance, technical support for all regions and thorough solution implementation at all stages. "

- Sandeep Sailwal, Project Manager, Wipro

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Improved business planning implemented for a large

European electronics manufacturer

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