The client possessed disparate tools from Jira to Excel for HR service delivery. Also, they did not have standardized tools and processes across different geographies. This led to a higher maintenance and license cost. Also, manual efforts impacted the agents’ productivity.
Wipro implemented an automated global HR service in ServiceNow across US and Europe with common framework to easily manage their cases and knowledge base:
“Wipro combined the AI & automation capabilities of ServiceNow with our process consulting expertise to deliver a digital transformation solution which helped the enterprise provide best-in-class experience to its employees with improved accuracy & efficiency. Wipro is an Elite partner of ServiceNow with one of the highest number of certified ServiceNow HRSD implementation consultants”
– Chenna Ganesan, Practice Head, Wipro Limited.