Services Industries Cloud Cybersecurity Digital EngineeringNXT HOLMES Geographies

Service Offerings

Data, Analytics & AI
Applications
Digital Operations and Platforms
Consulting
Infrastructure Services

Client Themes

As a Service
Big Data
Blockchain
Cyber Security & Enterprise Risk
DevOps
Enterprise Ops Transformation
Industry 4.0
Open Source
Product Lifecycle Management
Software Defined Everything

Service Offerings

Data, Analytics & AI
Applications
Digital Operations and Platforms
Consulting
Infrastructure Services

Client Themes

As a Service
Big Data
Blockchain
Cyber Security & Enterprise Risk
DevOps
Enterprise Ops Transformation
Industry 4.0
Open Source
Product Lifecycle Management
Software Defined Everything
Aerospace & Defense
Automotive
Banking
Capital Markets
Communications
Consumer Electronics
Consumer Packaged Goods
Education
Engineering, Construction & Operations
Healthcare
Insurance
Medical Devices
Natural Resources
New Age Markets
New Age & Media
Network & Edge Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Industrial & Process Manufacturing
Professional Services
Public Sector
Retail
Semiconductors
Travel & Transportation
Utilities
Aerospace & Defense
Automotive
Banking
Capital Markets
Communications
Consumer Electronics
Consumer Packaged Goods
Education
Engineering, Construction & Operations
Healthcare
Insurance
Medical Devices
Natural Resources
New Age Markets
New Age & Media
Network & Edge Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Industrial & Process Manufacturing
Professional Services
Public Sector
Retail
Semiconductors
Travel & Transportation
Utilities
Case Study
Latest Thinking
Solutions
Segments
Offerings
videos
Form
Case Study
Latest Thinking
Solutions
Segments
Offerings
videos
Form
Case study
Latest Thinking
Offerings
Solutions
Form
videos
Case study
Latest Thinking
Offerings
Solutions
Form
videos
Case Study
Latest Thinking
Our Partners
News
Events
Join our Team
Get in Touch
Digital
Case Study
Latest Thinking
Our Partners
News
Events
Join our Team
Get in Touch
Digital
Latest Thinking
Case Study
Offerings
Segments
Solutions
videos
Form
Latest Thinking
Case Study
Offerings
Segments
Solutions
videos
Form
HOLMES™ and Automation Ecosystem
Latest Thinking
Case study
Solutions
Awards, Recognitions & Media
What makes us Different
What?
Why?
How?
Form
videos
Business
IT
Automation Advisory
Representative Applied AI use cases of HOLMES with ecosystem
Business resilience with Wipro HOLMES™ solutions for pandemic assistance
HOLMES™ and Automation Ecosystem
Latest Thinking
Case study
Solutions
Awards, Recognitions & Media
What makes us Different
What?
Why?
How?
Form
videos
Business
IT
Automation Advisory
Representative Applied AI use cases of HOLMES with ecosystem
Business resilience with Wipro HOLMES™ solutions for pandemic assistance

Our Global Presence

Our Showcase Pages Continental Europe View office locations Benelux Nordic Dach France
Our Showcase Pages India & Middle East View office locations India Middle East
Our Showcase Pages India View office locations India English
Our Showcase Pages Asia - Pacific View office locations Asean Korea China Australia Japan (English    Japanese) Taiwan
Our Showcase Pages Africa View office locations Africa
Our Showcase Pages United Kingdom & Ireland View office locations United Kingdom & Ireland
Our Showcase Pages Canada View office locations Canada
Our Showcase Pages United States View office locations United States
Our Showcase Pages Latin America View office locations Brazil (English    Portuguese) Latam > Mexico (English    Spanish)

Our Global Presence

geographies-map.png

Our Showcase Pages

Asean- English
China- English
India- English
Middle East- English
Korea- English
Australia- English
Japan- English
Japan- Japanese
Benelux- English
DACH- English
France- English
Nordic Region- English
United Kingdom & Ireland- English
Brazil- English
Brazil- Portuguese
LATAM- English
Mexico- English
Mexico- Spanish
Africa- English
United States- English
Canada- English
< Applications

HR case management leveraging artificial intelligence for a global documentation company

fav-article
Services
Industries
Cloud
Cybersecurity
Digital
EngineeringNXT
HOLMES
Geographies
Contact Us
About Wipro
Careers
Locations
Leadership
Investors
Innovation
News & Events
Blogs
Analyst Speak
Products & Platforms
Partner Ecosystem
Sustainability

December | 2019

Empowering HR agents to provide fast and accurate service to employees 

Client Background

  • Client name or descriptor (in unnamed): American global corporation that sells print and digital document products and services.
  • Industry: Information Technology
  • Geography or Areas of operations: 160+ Countries
  • Any other relevant detail such as total annual revenue: $ 10.2 Bn 

Challenge

The client possessed disparate tools from Jira to Excel for HR service delivery. Also, they did not have standardized tools and processes across different geographies. This led to a higher maintenance and license cost. Also, manual efforts impacted the agents’ productivity.

Solution

Wipro implemented an automated global HR service in ServiceNow across US and Europe with common framework to easily manage their cases and knowledge base:

  • Proposed ServiceNow HR Service Delivery application and enabled:
    • Employee Service Center (HR portal)
    • Case management
    • Knowledge Management
  • Multi-Country rollout Knowledge articles created from scratch and planned for migration into production.
  • Simple transition to HR Managers to manage HR configurations.

Business Impact

  • Centralized HR case management enabled reduction in case resolution team
  • Accelerated time to market enabling agents to start building their knowledge base articles in ServiceNow before go-live.
  • Enabled Legacy tools decommission – Reduction in manual effort for agents and overall cost including application maintenance and license cost 

“Wipro combined the AI & automation capabilities of ServiceNow with our process consulting expertise to deliver a digital transformation solution which helped the enterprise provide best-in-class experience to its employees with improved accuracy & efficiency. Wipro is an Elite partner of ServiceNow with one of the highest number of certified ServiceNow HRSD implementation consultants”

 – Chenna Ganesan, Practice Head, Wipro Limited.

Related Articles

Image not found
Behind the Scenes: Hollywood Encounters Cyber Security

Whenever you read the words ‘Hollywood’ and ‘Security’ in the same sentence, your mind probably wanders of in the direction of movies likeDie Hard 4.0 or Swordfish where uber-cool and suave hackers like Hugh Jackman trying to hack $9.5 Billion off the government from a computer with seven screens.

Image not found
Protecting Critical Infrastructure Information

The recent increase in the frequency and impact of cyber-attacks have kept Critical Infrastructure companies on their toes.

Image not found
In the cross-hairs of IoT security threats? Here’s how you can tool up.

Security monitoring has always been critical to protecting IT ecosystems but with the rise in IoT-enabled devices and connected systems, the fear of cyberattacks has grown exponentially.

© 2020 Wipro Limited
Privacy Statement Disclaimer RSS Feed
© 2020 Wipro Limited
X