Client background
Client: Private manufacturing organization headquartered in USA
Industry type: Manufacturing
Products / services / core business: Water heaters, air conditioners, household furnaces
Geography / areas of operations: North America, South America, Australia, Middle East
Challenges
The client had fragmented and disparate processes across sales, warehousing and its manufacturing plants. This resulted in a lack of enterprise-wide visibility in inventory, procurement, manufacturing and other SCM applications. As an example, 70% of warranty claims were being processed without valid reason. The client needed to unify operations and optimize them across geographies and functions. This included:
Solution
Wipro redesigned the client’s business processes across the finance, transportation and logistics, human capital management, corporate reporting, procurement, manufacturing and SCM functions based on industry best practices. The complete transformation was done by leveraging the application integration capabilities of Oracle E-Business Suite (EBS) R12. In addition:
Business impact
The implementation and integration of Oracle EBS, Oracle HCM Cloud and Taleo resulted in:
Integrating global functions using Oracle EBS has improved efficiency, planning, scheduling and delivery and has contributed to lowering costs. The integrated HCM capabilities allow the client to reach new talent without having to use 3rd-parties.
Gopi Bangaru Delivery Head, Oracle EBS & Cloud, Wipro Limited.