Global utility company builds an adaptive enterprise with Oracle Cloud

Wipro implemented a shared-services model leveraging Oracle Cloud, reducing IT expenditure and enhancing customer experience

Client background

Client: Global utility company headquartered in Canada

Industry type: Utilities, Energy, Logistics and Construction

Products or Services or Core Business: Natural gas, power generation, transmission and distribution, pipelines, liquids extraction, logistics and construction

Geography or Areas of operations: Over 70 countries across the globe

Challenges

The client recognized that its global business units (GBUs) used disparate on-premise technologies with high number of customizations and manual processes. This led to a complex IT structure resulting in operational inefficiencies, increased management costs and poor customer service.

The negative impact of this legacy landscape was growing:

Lack of centralized procurement and projects control was resulting in inefficient sourcing and spends
Disparate Chart of Accounts structure had multiple ledgers
Manual processes in Finance, Supply Chain, Reporting, Projects Office and HR functions had to be replaced with self-service options for improved productivity.

It was imperative for the client to simplify and standardize processes, and create a shared-services model that could leverage business synergies, reduce costs and improve customer service.

Solution

The goal was to simplify and integrate business processes across GBUs and leverage a shared-services model for efficiency gains and cost management. Wipro’s recommendation was to use an out-of-the-box cloud design and migrate all applications and processes to Oracle Cloud.

To aid a smooth migration, Wipro leveraged ‘Wipro’s Jumpstart Kit for Oracle Cloud’ – an array of tools and accelerators for rapid cloud migration – as part of the simpliﬁed methodology for accelerated cloud implementation. The following Oracle Cloud modules were implemented:

Financials Cloud – for General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Expenses, Fixed Asset
Supply Chain Cloud – for Purchasing, Contracts, Requisitions, Receiving, Order Management, Inventory Management
Projects Cloud – for Project Costing, Project Management, Project Billing
Procurement Cloud – for Sourcing, Purchasing, Procurement Contracts
HCM and Taleo Cloud – for Core HR, Time & Labour, Taleo, Performance Management, Recruitment, Comp. & Benefits

The solution leveraged a central governance program for configuration and it retired all customizations, paving the way for integration across disparate systems.

Business impact

The transformation to cloud and implementation of shared-serviced model led to:

Integration of processes across the client’s GBUs with centralized sourcing, procurement and projects control
Reduction of IT maintenance efforts and spend
Enhanced asset maintenance and regulatory reporting with simplification and application rationalization
Implementation of employee resource center and self-service processes, lowering support requests

“The key to our success has been our alignment with the client’s vision of improving lives of their customers by providing sustainable, innovative and comprehensive energy solutions globally. This, coupled with our expertise in Oracle Cloud solution portfolio, enabled us to build an adaptive, future-ready enterprise, and ensure flawless transformation for the client.”

- Ashish Banka, Oracle Cloud Applications & Oracle Solutions, Wipro Limited

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Global utility company builds an adaptive enterprise with Oracle Cloud

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