Client: A leading Swiss public transportation system operator
Areas of operation: Operates public transportation in Geneva and in the neighbouring French regions.
Fleet: Trams, trolley buses, buses (including electric buses)
The client operated, managed and coordinated a large fleet of buses, which included multiple bus types (including trolley buses, single and double decker buses & electric buses). Since the parking allocation and scheduling for this large fleet was done manually based on available slots, the client often ran into problems related to optimizing parking efficiency, smooth fleet movement and adhering to predetermined schedules. Multiple constraints like bus health, size & type of buses; considering ad-hoc schedule changes; emergency maintenance, next-day scheduling etc. made this operation very challenging. Some of the focus areas where the client intended to bring about transformation included:
A workable, seamless solution for efficient depot management was the need of the hour. Wipro’s proven expertise in SAP-driven smart business solutions, the HOLMES’ team’s AI proficiency, as well as engagement led by SAP, was made to order. Optimizations were put in place while assigning schedules; parking bay allotment and fleet management were integrated into one seamless solution supported by a chatbot. Some of the key highlights of the solution were:
The SAP smart business solution turned out to be the right fit for the client’s multifarious operational challenges. With a synchronized modus operandi, the client could not only save time, but also ease pressure and effectively optimize on schedules. Smooth running of the fleet also paved the way for better operations, which was good for business and overall productivity. Some of the key benefits included:
“The SAP smart business solution brought about dynamic changes across the functions in Depot Management. Our team at Wipro spared no effort in optimizing solutions within the stipulated time frames. From enabling smooth operations to creating a happy workforce, we enabled overall productivity and a better user experience.” - Sundararaman Sankaranarayanan, General Manager & Global Head, SAP Digital Innovation Group, Wipro