Let us understand the journey of some key stakeholders and the benefits offered to them through this solution:
While patients seek treatments for their health concerns, they also look for caring relationships. Visibility to a patient’s medical history not only helps in treating them, it builds trusted relationships too.
Connected care has become a very popular choice amongst single, older adults living independently or people needing assisted care. IoT and wearable bands/devices have made it possible to track a patient’s vitals and have alarm systems in place in case of emergencies to help. Some hospitals have started using wearables to avoid cardiac arrest or other side effects, especially post surgeries.
With predictive analytics and ML defined data and algorithms can detect certain anomalies or predict the chance of having certain diseases, such as cancer. This helps delaying or eliminating the issue before it occurs.
Publishing and sharing health assessments pertaining to an issue, such as a pandemic like COVID-19, could help raise awareness. Taking these regularly would help to monitor patients’ well-being.
Health care providers
Healthcare providers/hospitals are redeveloping themselves to create a trusted environment for patient engagement. In the given times, there is a need to establish contactless kiosks as touchpoints to perform an initial assessment and then direct the patient to the correct department/specialty for triage.
Digital clinics are the future of this industry. Enabling remote connections between patients and specialists is not only critical but also paramount to extending support to patients struggling with non-coronavirus issues.
Collaboration amongst the complete care team and Patient 360 view has become integral to each operation. The Microsoft Teams collaboration platform can be leveraged to form care teams around a patient or specialty to discuss issues (COVID-19/special treatments/SOPs) or emergencies.
Physicians, specialists, and nurses use tablets/mobile apps to update and monitor inpatient vitals and inform each other on any health and safety incidents.
Whenever a patient visits a doctor for OPDs or as an inpatient, one of the crucial factors to consider is the mode of payment for the bills/invoices. It is becoming important to have an integrated solution between HCPs and payors to have a smooth settlement process for patients.
Some payors and HCPs are enabling solutions to share data to enable a faster settlement process. This information is also helping payors target personalized health plans to patients based on their medical history and past settlements.
Payors can also propose pandemic-related health plans that can help patients cover certain expenses with top-up options like additional plans for family.
The most critical part of any life science is to have an automated and optimized end-to-end process in place for clinical trials and adverse events. Business-specific, guided process flows right from sample identification till the patients are onboarded can be successfully managed and tracked.
This industry is driven strongly by regulatory compliance and SOPs that should be enabled in a secure way with every tool or technology they interact with. Hence, there is a need for a secured system for centralized monitoring.
Connecting different sites data for collective projection and reporting using Power BI of clinical trials being conducted across the globe will help make informed decisions.
Technology as enabler to healthier world
Patient experience is fragmented across key stakeholders: Health care providers, care givers, specialists, and payors. Hence, creating awareness on niche diseases, pandemic-related diseases (like COVID-19), new medicines, and markets is a challenge. Consistent touchpoints inside as well as outside the doctor’s office are conduits to successful healthcare.
Improving healthcare outcomes will require companies to continually fuel innovation that improves the quality of a healthcare provider’s customer service. The objective is to give back to the community and enable complete care with convenience.
Wipro shares the vision to provide patients convenience and stress-free Patient–HCP interactions. Hence, we have developed a complete care solution based on the Microsoft D365 platform to drive patient journeys with intuitive design. This is one step toward building better lives through innovation.