Wipro Advanced Architecture for Automotive Aftersales (4A) platform is a premier solution for automating and enhancing automotive aftersales processes through the innovative use of Salesforce and MuleSoft technologies. Our solution is designed to elevate the efficiency and transparency of aftersales services for automobile customers. Within this framework, Original Equipment Manufacturers (OEMs) can achieve real-time visibility of aftersales execution, ensure database accuracy for enhanced customer engagement, and streamline knowledge sharing across operations.
Our API-led integration approach, coupled with advanced data analytics, offers dealers intelligent tools for parts ordering, financial planning, and service productivity monitoring. The results are not just operational improvements but also real-cost savings, with our strategies proving to decrease operational costs by 18-20% and increase productivity by 20-25%.
Meanwhile, customers enjoy benefits such as real-time updates on vehicle history, easier parts ordering, and stronger engagement through multi-channel interaction, contributing to an enriched customer experience. Our solution prioritizes data security and process integrity with robust security and encryption measures, comprehensive service level agreements (SLA) reports, and strict pattern archetypes ensuring optimal data use and system functionality.
Wipro 4A simplifies complex processes, ensures robust communication and reporting, and fosters a proactive approach to warranty and claims management, making it a cornerstone for next-generation automotive aftersales services. It also provides out of the box integrations for various uses cases with Salesforce Auto Cloud and Dealer Management Systems (DMS).
