To ensure they could develop a 360 view of their customers, They needed a more effective way to manage the data they gather from operations within the U.K., three U.S. states, five clouds, and eight subsidiary companies. Their data resided in different domains integrated by various middleware platforms, including Oracle Fusion and home-grown file transfer systems. Additionally, the company’s operations in the U.S. and U.K. each needed to meet separate compliance regulations.
With a goal of improving experiences for their 8 million U.S. customers and 6 million U.K. customers, the company planned to implement a series of transformational changes:
To help them achieve their customer experience goals, Wipro led a transformation of their data operations based on our MuleSoft and Salesforce expertise.
Using MuleSoft, we developed a microservices architecture and a domain-driven API design. Our team automated the configuration of the MuleSoft Runtime Fabric environment running on Azure, which is split into a semi-trusted zone and a trusted zone, with the latter secured behind an Azure firewall.
At the outset of the project, we created a template for skeleton process flows to jump-start the company’s application programming interface (API) development. Our team also established a center for enablement (C4E) to build and drive the consumption of API assets, thereby enabling speed and agility.
We enhanced the digital experiences of thier employees and customers using a series of Salesforce platforms:
Over 100 of our team members from the U.S., U.K. and India participated in the project, totaling over 2,500 days of individual effort.
Our work with them resulted not only in improved digital experiences for their customers, but it also earned us the first-ever Salesforce Partner Innovation for MuleSoft in November 2020. The integration solutions that earned this recognition ensured that the company has a platform that would enable seamless omnichannel experiences and stronger resiliency for their organization, as well as the following benefits: