Organizations bank on SAP Jam not just to whip up interactions among employees but also to make social work patterns more efficient.
Let us take a scenario from a large North American enterprise. David Norman, the CEO, notices one of his associates browsing a social networking site as he walks into office. He knew social networking phenomena had exploded and the number of worldwide users browsing social networking sites was expected to reach a whopping 2.5 billion by 2018. Rather than fighting the trend, he pondered on ways to use it to derive benefits. He calls in his trusted technology advisor, Roger Nell to discuss his thoughts. Roger talks about SAP JAM, a product that provides social collaboration for work. To validate his thoughts, he started off listing the IT team issues he faces and how SAP JAM could help them address it:
Offshore teams faces the challenge of not getting complete information which impacts their quality of delivery. SAP JAM could be used to store all project related documents with comments / observations to be accessed across the globe. A global team calendar could be maintained for milestone and events, log the recent activities by team members and register meeting minutes or risks & issues to ensure all needed information was globally available
Onsite and offshore teams often worked in silos rather than one due to the lack of personal connect between the teams. Giving teams a virtual stage using SAP JAM will enable to know each other better. Virtual events can be organized like photo contest, most voted technical blog etc. to bring teams closer.
No Single Platform
Project related information such as status and action tracker etc. was being exchanged via multiple mediums making it practically impossible for anyone to follow all threads. And advantage with SAP JAM is that it could act as a single platform thereby enabling easy monitoring.
Lack of Motivation
A reward and recognition system using SAP JAM should help motivate team members to perform well. Global recognition by peers is a thought that organizations would want to promote.
Finding the Right Expert at the Right Time
A less experienced offshore team doesn't get in-time responses to their technical / non-technical queries thereby causing minor issues to escalate and become project risks. SAP JAM's out-of-the-box forums like "Ask the expert" allows members to post questions, suggestions to anyone in the group. Thus a fantastic self-support system.
Many newcomers have to operate in silos with incomplete information on the project, customer etc. SAP JAM can be used to create a page only for newcomers which will help them get introduced to global teams. More importantly, this page can have all the needed information with respect to the project, team or member.
Roger paused for a moment to hear David's view on the above. Not to his surprise, David agrees to the core issues which were adversely affecting his organization but still wanted to check on the deployment feasibility of SAP JAM. Roger quickly signs onto free trial version of HANA Cloud Platform and actually shows David how easy was it to create a group based on existing template. He chose 'Professional Services Project Room Template' which in no time created a group which had placeholders for registering team events, highlighting current tasks and embedding video. David now had all the answers and was convinced that SAP JAM was the tool he needed to tide the social wave in his organization's favor. This is one of the many examples of how SAP JAM can enable social collaboration at work.