As organizations strive to stay competitive amid continuous changes in their business ecosystem, Wipro’s 4M delivery framework helps them to continuously evolve, be resilient and thrive.

Wipro’s 4M delivery framework enables businesses to enhance their managed-services program success. This proprietary service-delivery framework enables companies to build resilient managed-services operations by constantly driving industry best practices and a digitized delivery governance. As a result, organizations can prevent effort leakage and optimize delivery costs for their managed-services programs. Using location-agnostic operations, intelligent machinery, and empowered talent, Wipro’s 4M framework combines application maintenance and support, application development, quality engineering, and cloud ops to deliver tangible business benefits.

The framework consists of the following four components:

Model: Integrated ways of working

With full-stack teams operating in a true product-based model, Wipro enables companies to achieve a gain in productivity by focusing a single, integrated team on application development and maintenance. This approach leads to clear ownership by process, leading to better business alignment and cost optimization. Coupled with embedded automation that enables a left shift in managed services operations, it also allows companies to embrace predictive operations, enhancing their stability and operational efficiencies.

Method: Innovative team structures

Wipro has years of experience helping customers use innovative methods to reimagine how work is done. Using an Agile Anywhere approach, DevSecOps, site reliability engineering and Smart Ops, Wipro empowers enterprises to leverage location-agnostic business operations. This method seamlessly blends an office-based workforce, remote employees and crowdsourced talent for customers to create boundaryless teams that are resilient and collaborative.

Machinery: Platform solutions that power the future

Holistic platform solutions free engineering teams to create value wherever they are with hyperautomation and an AI-first approach. Wipro’s machinery is powered by Wipro Holmes, an augmented intelligence and automation platform; Wipro Digital Rig, an enterprise platform that accelerates DevSecOps adoption; Wipro devNXT, an enterprise platform that accelerates and standardizes application development. Wipro Cloud Studio, an integrated workbench for cloud projects; and our Business Experience Enrichment (BEE) model and MEIR Framework, which power AIOps adoption. 

Mindset: Continuous discovery and problem solving

Shifting business paradigms from solution execution to problem discovery and solving requires a shift in mindset and full-stack talent. The client team embraces new ways of working that encourages them to be a productive part of communities, be collaborative and have an engineering-first problem solving and product-focused mindset. This ensures early issue identification and resolution with minimal to no business impact.