Wipro and Integra LifeSciences, Continuum of Care Delivered Through Technology Modernization

Ambition

Doctors and surgeons around the world depend on Integra LifeSciences’s products and solutions to deliver the vital neurosurgery treatments that patients need. As a global leader in medical devices used in treating soft tissue, nerve, and tendon issues, the enterprise’s ability to continually meet ongoing medical demands requires an extensive and effective data analytics platform. The legacy platform was a source of frustration as it required an eight-to-ten-hour nightly refresh, costly maintenance overhead and integration challenges.  Even worse were the delays in processing critical data that was interfering with Integra’s ability to make business critical decisions and help patients and surgeons globally.

Recognizing that keeping such platforms up to date is necessary for staying competitive, Integra developed a strategic transformation program to modernize its analytics operations and achieve greater business value. Ensuring that Integra’s data warehouse was utilizing the latest cloud innovations would enable its teams to make better and faster data-driven business decisions, avoid delays in access to critical information, and better understand their markets. The enterprise also sought to improve product quality, enhance data ingestion processes, and accelerate product development while saving costs.

Action

Wipro was selected as a strategic partner for the transformation program based on Wipro’s deep understanding of the healthcare domain and excellent data and analytics credentials.

Working side-by-side with the Integra team, and after careful evaluation and multiple proofs of concept, Wipro architected an ecosystem of the most effective technologies and partners. Azure Data Platform Cloud services were selected for Enterprise Cloud Data Architecture, and a reputed ecosystem partner was selected for data-processing engine for the lakehouse platform.

Wipro adopted a two-pronged approach by, first, designing and developing its next-generation data lakehouse, leveraging Wipro FullStride Cloud Services. Second, migrating to a data-processing engine to enable Integra to effectively gather real-time data, enable AI/ML usage and create a single view of its customers.

Ambitions Realized

With the new platform in place, Integra gained a series of valuable efficiencies, both in its data processes and across business operations. The life sciences leader could decrease manufacturing defects by 10%. The company decreased its lag in data availability by 52% and reduced its data warehouse loading time by 60%. Integra cut the amount of delays its teams were experiencing in receiving and processing stockouts and inventory data by half. The new platform also delivered financial benefits based on reducing operating costs by more than 45% and dropping license costs by 50%.

By collaborating with Wipro, Integra solidified its leadership in the medical device industry and expanded the tech maturity of its organization. The faster processing times led to greater agility and the enhanced analytics platform allowed the company to become more customer focused. Following the implementation, Integra can meet its business SLA's with confidence and focus on bringing life-saving medical technologies to surgeons and patients throughout the world.