As organizations race towards digitization, it is imperative that the underlying infrastructure keeps pace. The need for ‘anywhere, everywhere and always-on’ IT infrastructure calls for a paradigm shift in this space.
Today’s CIOs are faced with a hybrid ecosystem of fragmented technology landscape that comprises legacy as well as emerging technologies with multiple providers and toolsets, siloed functional units with SLAs clearly depicting a watermelon effect, high cost of operations owing to tribal knowledge, inability to map business SLAs to IT SLAs and redundancy. Moreover, social media, which intricately links the world, has elevated ‘customer experience’ as a top-most driver for digitization. Covid-19 has only increased the need for automation.
The recent years promoted ‘automation’ in various forms as the ultimate solution to digitize IT infrastructure. However, time has shown that organizations are still struggling to extract value from their investments. Now, the big question is, how to sail through these challenges and achieve value from the investments in technology and automation.
The right approach to IT automation
At Wipro, we believe that automation is not just about tools and technologies and hence we advocate a four-pronged approach to capture maximum value from our investments.
Toward a harmonized future
We envisage future organizations to employ a hybrid workforce of human and digital colleagues working in harmony in order to promote a cohesive organization where the robots perform repetitive tasks based on learning and humans’ ability is amplified to strategic, decision-making roles based on contextualized recommendations provided by automation, as depicted in Figure 1. This will also help in eradicating human errors and judgement-based reasoning.
Figure 1: Hybrid Workforce Model in Integrated Infrastructure Operations
Wipro’s wide experience in infrastructure space, strength in execution and excellence in governance makes us an ideal partner to organizations seeking transformation. We offer technology-agnostic solutions and maximize packaging of readily available tools in the client landscape into our solutions. Our automated analysis of incident and service request data enables quick deciphering of automation patterns. Our compendium of 1000+ automation use-cases is the secret to our speedy deployment. Wipro’s expertise in predictive and proactive sensing, coupled with self-healing automation use-cases have averted many high-priority P1 incidents. We cater to the end-to-end infrastructure management landscape with a comprehensive set of automation touchpoints including various day-to-day operational processes making us a strategic partner.
For more information on how Wipro can help you achieve value from your investments in technology and automation, connect with us here.
Global Head of Automation - Cloud & Infrastructure Services, Wipro
Priya has 25 years of experience in IT industry across application and infrastructure space. She has deep acumen in AI and automation space and has contributed to many market-focused automation solution for strategic clients. She provides ideation for engineering of automation solutions for key market problems. Priya believes that superior user experience along with enhanced efficiencies and optimized economies must be considered while designing automation solutions.