The emergence of multiple contact channels and dispersed data makes it difficult for contact centers to meet customer expectations consistently and across channels. To deliver a seamless customer experience, enterprises need a platform that can streamline operations and integrate data from each customer touchpoint.
Wipro's InteractAI enables businesses to differentiate themselves by providing a superior customer experience while reducing costs. Leveraging the power of AI, enterprises can deliver a personalized experience and offer services catered to a customer’s specific needs via his or her preferred channel.
Wipro’s industry experience, combined with prebuilt frameworks, prediction models, and conversational AI, bridges the gap between enterprises and their customers. With InteractAI’s platform-agnostic compatibility, organizations can seamlessly integrate the platform into any existing contact center system and create customer relationships that build brand loyalty.
InteractAI enables companies to find the information they need through integrated guided navigation and assessments of real-time calls, emails, and chat sessions. Executives and agents alike gain valuable insights by retrieving data from the right sources, with a unified 360-degree customer view and an integrated chat interface that delivers a seamless omnichannel customer interaction.
InteractAI includes pre-designed industry solutions that follow best practices and targeted business outcomes, and it can be tailored to specific domains or industries. This enables faster, easier adoption and delivers hyper-personalized customer experiences through conversational AI. It also enables any enterprise to transform its customer-engagement function from a cost center to a revenue generator.