Wipro’s PayerAI has been recognized in the Gartner® Assess the Potential of Emerging Technologies for Healthcare Payers report. The report provides an evaluation framework on emerging technologies to inform strategic planning for Healthcare Payer CIOs.
Key Findings
- Many CIOs lack a disciplined approach to horizon scanning, and technology evaluation is often reactive, not strategic.
- Adoptable technologies like GenAI virtual assistants and AI avatars deliver clear value with low complexity. Enterprise vendors are embedding these capabilities now, enabling rapid deployment.
- Adaptable technologies — agentic AI, domain-specialized language models, and knowledge graphs — promise high impact but require significant integration, IP development, and governance.
- Situational technologies such as quantum computing and decentralized identity remain high-hype, high-complexity bets with long time horizons.
Recommendations
- Embed emerging technology evaluation into annual strategy planning to anticipate disruption and opportunity.
- Position IT as an innovation partner by regularly briefing executives on technology promise, risks, and readiness to build enterprise confidence.
- Prioritize near-term wins and focus resources on adoptable and adaptable technologies with clear ROI potential.
- Invest strategically by only allocating resources to situational technologies if your organization has a research mandate or aggressive innovation goals.
In the report, PayerAI is mentioned under GenAI-enabled virtual assistants.
About Wipro’s PayerAI:
Payer AI is a powerful suite of AI-driven solutions that operate on a three-prong model comprising the payer-in-a-box component that provides the flexibility to integrate modular solutions into existing ecosystems. Thereby enhancing functions such as eligibility verification, retention, or back-office administration across Medicare, Medicaid, ACA, and commercial plans. Cognitive Claims Lifecycle Management to streamline claims with smart adjudication and actionable insights; and Agentic AI Customer Services to transform support with real-time translation, voice neutralization, and AI-powered agent assist.
Gartner, Assess the Potential of Emerging Technologies for Healthcare Payers, By Mandi Bishop et. al, 19 December 2025
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