Strategies for Success: Innovate Telecommunications Services with Agile AI‑Enhanced Transformation

Telecommunications service providers are under growing pressure to modernize their enterprise offerings amid declining legacy revenues, increased competition, and rapidly evolving connectivity requirements. Legacy operating and technology models – marked by siloed OSS/BSS environments, manual processes, and long provisioning timelines – are limiting resilience, scalability, and competitiveness.

This IDC Spotlight, sponsored by Wipro, examines why these challenges are structural in nature, rather than isolated. It outlines key facets such as:

• Cross-domain modernization across network, IT, OSS/BSS, and cloud
• Cloud-native service platforms for scalable service delivery
• AI-enhanced automation to reduce operational complexity
• End-to-end service visibility across the service lifecycle
• Platform and solution-led growth beyond traditional connectivity

The IDC Spotlight also talks about the role of managed outsourcing in supporting this transition. When applied with clear governance and retained architectural ownership, outsourcing execution‑heavy operations can accelerate automation adoption, improve operational efficiency, and allow operators to focus internal talent on innovation, customer experience, and ecosystem participation.

Some of the key themes explored in the IDC Spotlight include:

• The shift from commoditized connectivity to enterprise and industry solutions
• Cloud‑native and software‑defined networks as a foundation for next‑generation services
• AI‑enhanced automation and zero‑touch operations to reduce provisioning delays
• Ecosystem‑based competition enabled through platforms and open APIs
• Escalating security and resilience requirements across 5G, cloud, and edge environments

Read the IDC Spotlight to understand how telecom operators can modernize technology, operations, and business models to accelerate time to revenue, strengthen resilience, and enable sustainable enterprise growth powered by AI and automation.