Wipro and BT win multiple awards for Innovative Customer Experience project

Wipro in partnership with BT is honored to receive the Gold Award for Best Innovation in CX at UK Customer Experience Awards 2024 as well as Bronze at the International Customer Experience Award 2024 in Best Digital Transformation – Strategic Approach category.

These recognitions are a testament to a partnership that has strengthened over seventeen years, emphasizing the steadfast commitment and teamwork at the heart of our partnership.

This collaboration is a dynamic approach to deploying innovative technologies and strategies to elevate customer experiences. The Gold and Bronze awards are a recognition of our collective vision, relentless efforts of our teams and our commitment to setting new benchmarks in digital customer service.

The award winning project focused on performance improvements using digital transformation led innovative smart operations. Wipro has been delivering end to end services to BT business across the value chain. This includes services like Lead to Quote, Quote to Order, Order to Activate, Project Management and Trouble to Resolve.

Furthermore, the success of this partnership extends beyond technological advancements. It reflects a deep alignment in values and culture between Wipro and BT, focusing on continuous improvement and innovation. This synergy has enabled both organizations to adapt quickly to evolving market demands and to consistently deliver exceptional service to customers.

The recognition at the UK Customer Experience Awards 2024 especially among 150+ projects across industries is a testament to the power of collaborative innovation and a shared commitment to excellence in customer service.

“This recognition highlights BT's unwavering commitment to customer centricity, innovation and continuous improvement, strengthened by the collaboration and support from Wipro. Looking forward for more success in improving our customer experience.”

Sai Swaroop Director, Managed Service Delivery, BT

“Winning GOLD for the Best Innovation in CX at UK CXA'24 highlights our deep understanding of evolving client needs and unwavering commitment to continuous innovation. This award reflects Wipro's vision and expertise along with our team's relentless drive to innovate strengthened through our successful partnership with BT, aiming to enhance customer excellence across every touch point. We are both honored and motivated to continuously redefine the customer experience paradigm.”

Anees Ali Khan Vice President and Business Head, AI & Immersive Operations, DOP, Wipro