Player Support

Build stronger game loyalty and increase profitability by ensuring  your players stay happy and engaged,

Your players want the best. Along with cutting-edge experiences, innovative and immersive gameplay, they want customer support that gets straight to their issue and fixes. A functioning Player Support service with global capability and flexible supply is essential to this.

Wipro’s Player Support Services provides 360⁰ offerings across the customer touchpoints including technical support, in-game support, trust & safety and operations. 

Comprehensive Player Support: Our Player Support services cover a spectrum of assistance to cater to gamers' diverse needs:

• Troubleshooting: Use multilingual chat and chatbot solutions to troubleshoot technical issues, decrease ticket load, improve first-time resolutions and increase speed to resolution.
• 24x7 Customer Service: We address player inquiries, provide guidance, resolve concerns and troubleshoot technical issues. From supporting billing and payment issues to escalation and resolution, we are here 24x7 for you and your players through all touchpoints.
• Social & Community Management: With our Forum & Chat Room Moderation services, we help you engage with and moderate content to ensure a safe and positive environment for your players. 
• AI-powered Self-Service: Using AI, we help you build a knowledge base that identifies and answers common requests and ensures that your players find the help they need to get back in the game as quickly as possible.