In today’s
competitive business scenario, strategic objectives
of a typical customer for outsourcing information
systems solution delivery are based on the following
imperatives:
 |
Meet customer
commitment |
|
Maintain and improve service
quality |
|
Reduce operational expenditure |
Wipro offers its core competency
for successfully designing and developing innovative
solutions using global delivery model. With over
15 years of extensive experience in ADM services
using proven framework, methodology and experience,
Wipro is a pioneer in offering state of the art
solutions addressing customer needs.
Wipro’s value proposition in global delivery
model are:
|
Committed cost
savings |
|
Commitment to support customers
through long-term relationship |
|
Demonstrate flexibility
in customer relationship |
In order to deliver these, Wipro has built its core
competency in the areas of:
|
World’s
best delivery process |
|
Strong partnership and
governance model |
|
Specialization in different
business verticals of the industry |
|
Continuous improvement
using six sigma methodology |
Using the above competencies, Wipro offers solutions
in the ADM space in the three dimensions of:
|
Responsibilities
- Development, maintenance and production
support |
|
Service offerings - SLA
based delivery, consolidation and migration |
|
Productivity improvement
using six sigma tools & methodology |
Various responsibilities and service offerings can
be categorized as:
| Responsibilities |
Service
offerings |
| |
SLA
based delivery |
Migration |
Consolidation |
| Development |
 |
|
|
| Maintenance |
|
|
|
| Production
support |
|
|
|
|
SLA based delivery is the foundation
of ADM services. Wipro conducts a detailed due
diligence of the proposed application portfolio,
based on a well defined and structured methodology
and jointly agrees on service level agreements
(SLAs) for entire range of service offerings for
development, maintenance and production support
of applications. As a result, customers see value
in meeting their business objectives of meeting
their commitment, delivering enhanced quality
services and achieving operational expenditure
reduction during the first year of it engagement.
Wipro also helps customers migrate
across various platforms and technologies and
has delivered world-class solutions for its customers
and end users.
Wipro in its endeavor towards
continuous improvement offers application consolidation
and optimization, by bundling related applications
& application portfolios and improving operational
efficiencies. The other aspect of consolidation
is through business process optimization using
its strong consultancy arm to interact with the
business users and end customers. Wipro thus brings
in tremendous value as a partner to its customers
in building long-term relationships.
|
