Testimonials
"Wipro was chosen after a lengthy selection process. We are very excited by this choice. We are convinced that savings in IT can contribute to our cost leadership, and we feel that Wipro have the quality and experience that we are looking for".
Leon Hintzen
Lead Demand Manager
Akzo Nobel
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Home  Telecom
Telecom
IPTV Impact on Fulfillment, Assurance, and Billing (FAB) TeleManagement Forum Catalyst Project: TMW Nice 2006
Our IPTV initiative
IPTV, wireless and high speed broadband offer the technologies and platform to enrich the customer experience by providing customized and interactive services and to therefore fulfill the vision of providing “content” to any and all of a consumer’s devices: their wireless PDA/cellphone, their computer, their television. Consumers view this “convergence” as extremely convenient because it offers more selection, greater flexibility and improved convenience for entertainment, shopping and communication, not least as a result of having access to a single “dashboard” controlling all of the above.
In order to achieve the above, there is a need to ensure that the OSS/BSS are adapted to support the convergence of the devices and engage with third party “content providers” allowing access so that they can deliver their own media to end customers via the Operator’s network
Read how Wipro engaged with SwissCom on demonstrating an interactive IPTV service and its impact on a FAB (Fulfillment, Assurance, and Billing) process using the Microsoft platform. The demo also evaluated the usage of NGOSS and SOA to allow a Telco Operator to efficiently make the necessary adaptations.
Our Experience
Wipro’s Telecom Service Provider group is a business unit focusing on Global Communication Service Providers. The BU provides integrated offerings spanning across IT, Network and Operations Arena. The engagements we do cover System Integration, Application & Infrastructure Management Services, Business Process Outsourcing, Network Infrastructure Services and Product Engineering & Consulting Services.
Wipro has extensive experience in implementing solutions on the Microsoft platform for the service provider industry.
The implementations have covered Service Assurance applications, portals for customer management, and order management systems for managing services on the .Net and Windows Server platform.
Wipro is also building competency on Microsoft’s CSF (Connected Services Framework) and CCF (Customer Care Framework) to provide value-added services to Service Providers.
Wipro has plans to set-up a joint lab with Microsoft that will showcase demo’s, accelerators, and solutions developed jointly and will enable customers to a get a view of Wipro’s capability in this space.
Wipro’s TSP Services Framework diagram
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Analyst Reports
“[...Wipro] are pushing their manufacturing vertical expertise deeper into the factory and are engaged in large MES and factory systems projects.”
-AMR Research, “India, Inc. Moves Forward with Confidence,” March 2, 2006.
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Service Orientation is considered an important ingredient in the making of a highly efficient enterprise in promoting unified services.
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