Digital transformation represents a comprehensive approach of modernizing fixed and wireless networks, enabling operators to readily introduce advanced services and streamlining business processes. The advent of disruptive technologies, messaging services and products has eliminated many of the traditional distinctions between wireless, cable, internet and local and long-distance communication services.
The key element of every business is operations and operational analytics focuses on improving existing operations through insights. Making the right decision requires timely information and having deep insight into the entire process flow. Operational analytics helps turn huge volume of data into understandable, actionable insights for more effective and efficient problem resolution. Operational analytics helps detect early patterns of data that predict issues before they arise and proactively addresses them for improving the overall experience in business.
The insights gained through analytics can be leveraged to address the revenue and cost side of the business by identifying the areas of opportunity and improvement. The best insights are actionable and prescriptive and can be used for immediate action that will address the key performance parameter of the business. Analytics is one of the key enablers of digital transformation and data analytics is critical for continuous improvements, balanced utilization and in identifying new opportunities.
In our POV Business Service Insights – Interlocking SLA to BLA (Click here to read) we discussed how to accomplish business insights through operational analytics and how to achieve convergence of business and IT goals. However, one of the critical blind spots that Telcos tend to overlook is how to leverage their current investments in MIS and Data warehouses to usher in and/or accelerate their maturity in digital operations. The investments needed to enable near-real-time availability of business insights to proactively address operations can be a dampener in the near term, however they present Telcos with immense opportunities to drastically reimagine their operations as an automation-centric organization. The roadmap to maturing digital operations capabilities of the enterprise lies in the convergence of traditional automation related to remediation, Near Real-time Analytics and Cognitive Insights from AI-Ops solutions. To address the challenges and uncertainties in the digital era, telcos should focus on this convergence and their digital strategy should be an optimal interplay between business processes and operations digitalization to achieve superior efficiency. For more details on this topic, please refer to our white paper Business Service Insights -Digital Operations perspective