Wipro Recognized as a Differentiated Leader in Utility Transmission and Distribution Solutions
Since founding Wipro’s Utility business in 1999, the vertical has become a differentiated technology partner of choice to global electric, gas, water and wastewater transmission and distribution (T&D) utilities. Our customers value our deep domain specialization, the breadth and depth of our transformation capabilities and the bold investments we continue to make to grow that capability.
As our customers transform their businesses to provide clean, safe water and sustainable energy, we deepen our relationships by partnering in their data and digital strategy and transformation. In the process, Wipro’s Utility business continues to be a valuable ally with our utility customers and a differentiated leader in utility solutions.
Our expertise in core utility process domains runs deep
Our T&D utilities clientele includes global leaders in many energy domains. These companies must adapt to changing customer preferences, decarbonization, decentralization, democratization, digitization and energy deregulation. Through numerous completed and ongoing transformation engagements across the following business domains, Wipro enabled our clients to build customer value and future-readiness by strengthening their core capabilities and embedding new digital-enabled enterprise capabilities like those described below.
Utilities are exploiting Wipro’s digital capabilities to align with change
Our utility customers partner with us to strengthen their core operations through process and platform transformation. Additionally, they are leveraging Wipro’s digital offerings to amplify business outcomes in four critical performance dimensions: Safety, Operational Effectiveness, Customer and Employee Experience and Revenue Growth.
Wipro has refined an extensive and well-knit portfolio of digital services and solutions employing a combination of:
Our utility clients benefit from our digital and utilities domain capabilities in many areas outlined below.
The marketplace is currently abuzz with reports of Utilities initiating digital transformations and of service providers drawing up digital roadmaps and offerings. Most of these changes are geared towards the customer end of the Utilities business the retail segment, primarily in the form of establishing Web and mobility front ends and setting up a social footprint. Process automation, digital device integration and usage of advanced analytics are what Distribution Utilities are moving towards. However, there is need and scope for a more pervasive and deeper digital engagement at the distribution level.
As part of its digital journey, South East Water wanted to build a digital information platform utilizing the Internet of Things (IoT), Operational Data Store (ODS) and leverage advanced analytics capabilities to transform its current business processes.
Wipro leveraged its consulting capabilities in Skill and Competency Management, and its deep understanding of the client’s IT ecosystem to select a suitable solution, with all the features needed to comply with CGA’s regulations.