Wipro’s deep experience with customers helps you in driving platform innovation. We will catalyze your transformation journey by laying the foundation with the Innovation Change Transformation (ICT) Office. We understand that efficient, seamless operations require careful orchestration of people, processes, systems, and experiences across a complex ecosystem of touchpoints. Hence, we propose a two-part design-led approach to understand the challenges and expectations of their customers and uncover opportunities to enhance the overall process re-imagination. Our vision is to be the #1 trusted partner for operations transformation and help our customers move towards customer centric, smart operations to drive efficiency, experience and value powered by new age technologies and platforms.
Wipro takes immense pride in our flexibility – with engagement models, pricing, and operational construction - a core value engrained in the company’s culture, enabling us to become your trusted partner.
We following the principles of ‘GROW’ to deliver to your priorities. You will find details about each of these points in our proposal.
G-Growth-Enable to address your aspirations
W-Ways of working
- The ICT Office, one of Wipro’s key investments in this engagement, will work closely with KAR Global. Our teams will ensure that we enable your operations by delivering and executing leading digital ideas that focus on the core tenets of innovation, change and transformation. The ICT office aspires to be an “orchestrator” that delivers value through digital transformation, including holistic solutions that combine technology, industry expertise and ecosystems. Wipro’s holistic portfolio of capabilities and the ability to navigate vertically and horizontally across ecosystems will ultimately help KAR Global achieve differentiation and gain a competitive advantage. Lastly, as both of our teams work together, this office will place significant emphasis on maximizing business outcomes by converging themes across industry domains, products, services and partners.
Here are some of the additional benefits that we can deliver toward KAR Global’s success:
- Over 40% cost savings over 5 years
- Greater than $10 million consequential benefit with 5% skin in the game
- Investment of around $1.5M of services revenue towards innovation (ICT office and KAR Global University to deliver digital platform innovation, customer experience enhancement, insights, analytics, process transformation and automation )
- Risk free transition, tied to milestones and risk fee
- In addition, work from anywhere (WFA) will deliver additional cost reduction
- Reimagined business processes and customer journeys during the engagement to improve customer, dealer and user experience including a greater level of automation
- We will ensure a reduced TCO year-on-year reductions during the tenure of the engagement with at least 21% process efficiency improvement
- Persona driven customer experience and dashboards