Enabling a seamless digital customer experience through large-scale digital transformation requires blending in modernization’s key driving enablers. This means overcoming legacy barriers, exploring new business areas, and expanding value ‘beyond connectivity’.
Wipro’s deep expertise in delivering large-scale digital transformation across the Telecom industry is proven. We have pioneered the adoption of value stream or product-oriented operating models, blurring boundaries between the traditional business and IT teams thereby maximising value to customers through improved agility, productivity, and experience.
Wipro: Accelerating modernization evolution
By unlocking value at the intersection of Modern Architecture and ADAM Transformation, Wipro is uniquely positioned to refine and deliver the outcomes of best-in-class customer experience supported by modernized IT for our clients.
With Wipro RAPIDSTM DXP, we reimagine how new-age enterprises can provide an improved digitally-enabled experience to customers and deliver exponential value through an omni-channel and immersive digital experience.
Our methodology: Pragmatic interventions to deliver excellence
With Wipro as your trusted partner, a new paradigm of possibilities can be explored – powered by our combined experience, partnerships, and drive for delivering customer-focused efficiencies.
1. Transform legacy silos for the future – Introduce and enable architectural simplicity with lower TCO in a fully cloud native design, to deliver best-in-class customer experience.
2. Transition to new Digital Operating Model – Build a new operating model and seamlessly switch over, with future-proof provisions to iterate and scale.
3. Implement Capability Upliftment Roadmap – Establish a partnership model and invest upfront into capability uplifts to accelerate transformation through the 5-year journey.
Communications service providers (CSP) are pressured by fast-changing markets, competitors and customer expectations to transform into digital service providers. Wipro’s digital BSS business solutions help CSPs accelerate their transformation journey and leverage emerging technologies to create services that generate new B2B revenue, build agility and reduce time to market. With an end-to-end portfolio specifically designed for CSPs, Wipro helps CSPs future-proof their enterprise from the inside out.
A1 Telekom sought to evolve its business and improve customers’ brand experience. The network operator knew digital transformation was a critical step, but it needed a partner to support the technology implementation and to facilitate an enterprise-wide change in mindset.
The network provider leveraged a real-time insights platform with the capability to process 15 billion events a day and a real-time personalized campaign management solution to smart-connect with its subscribers across digital channels
Technology applications used to perform loan servicing functions for students were originally built on legacy platforms. For instance, mainframes used 4th Generation Languages (4GL) like Key and Netron, which generated the COBOL code.
Enterprises worldwide recognize the benefits of adopting a hybrid architecture to modernize applications and retain mainframes. Yet 220+ billion lines of COBOL code, 80% of corporate structured data, and 55% of all transactions globally are still executed on legacy systems.
Every organization has various sources of data, and every data source contains different data that’s used for a variety of purposes. Having fragmented data requires organizations to depend on developers to pull data together for insights.
Using data in the right way can reward companies by increasing user engagement 55% and boosting revenue by 5-15%. If a company is truly data-driven, it can achieve these benefits while reducing acquisition costs and improving the efficiency of its marketing spend.
How do communication service providers (CSPs) deliver a great customer experience? Not that long ago, a CTO or CIO would have focused on the company’s network operations center (NOC), looking at metrics like performance and downtime. And, the thinking goes, if the company is providing high performance and minimal downtime, the customer experience must be great.
Analyst firm HFS Research have released a report on Wipro’s collaboration with National Services Scotland (part of National Health Service Scotland) to improve the organization’s data analytics and visualization operations. Our team developed a Centre of Excellence (CoE) in a production environment to monitor how effectively the organization is using its artificial intelligence technologies to gain valuable insights and reduce costs.