May | 2020

Figure 1: Short term and medium term action plans categorized in 4 segments

Figure 2: Business continuity management – invoke and review of business continuity programs

Figure 3: Client communication, service, support and brand building amid COVID-19

Figure 4: Key actions across risks, liquidity, security / compliance, efficiency and profitability, funding, and market perceptions

Figure 5: Building resilience and exploring opportunities

Figure 6: Maintaining regular communication / announcements of key decisions, solutions and adherences to internal and external stakeholders

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