December | 2019
CLIENT BACKGROUND
Client: Wipro
Services: Global information technology and consulting
Geographies: The US, Canada, Latin America, Continental Europe, India & Middle East and Asia Pacific
CHALLENGES
Wipro has a large global user base of 170K+. There were 600+ applications working in silos, leading to duplication and redundancy. Users had a disjointed experience with no uniform design standards across apps, convoluted navigation, limited empowerment due to controls and long workflows. In addition, they did not support emerging alternative access channels and form factors.
Users having multiple applications led to a number of challenges that included:
Due to all these issues, the adoption rate of the mobile apps within the enterprise was low.
SOLUTION
To combat these constraints and quickly move into a mobile fast track development, we moved into DronaHQ HTML5 Container. This simplified and accelerated the entire mobility journey for the organization. With the container, we could launch 43 enterprise apps in a period of 7 months. Today, we have close to 150K users and there are approx. 4500 downloads every month.
The solution components included:
30+ mobile applications across various platforms like IOS, Android and Windows were launched. Some of the impactful apps included myTime, myWorklist,myTravel and myClaims.
BUSINESS IMPACT
Wipro realized benefits in the form of productivity gains, simpler collaboration, and improved sales enablement. Predominantly,
“With the barrier between personal and professional becoming blurred by the day, the ask of the young millennial working in a project is very basic –“Why can’t my office apps be as cool as the food app I downloaded just in the morning? Why do I have to log into my laptop to do my appraisal when I can do all my banking transactions on my mobile?” One of our primary design criteria therefore is to make mobile first applications, which will allow users to do all the transactions from anywhere, on any device. Today, all our applications are on mobile and we have 50K+ active users.”
- Shravanti Chaudhuri – General Manager, CIO Office
Executives tasked with handling IMS have begun to turn their attention to identifying and prioritizing automation opportunities in IMS covering configuration, change and fault management, proactive events and alerts management, performance and security management
In this paper, automation service is defined as any method, technique or tool that can help reduce the intervention of human in any activity.
© 2021 Wipro Limited |
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© 2021 Wipro Limited |
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