Automating critical business processes for improved SAP efficiencies
The solution consists of use cases on SAP to automate critical business processes in the areas of order to cash (O2C), procure to pay (P2P) etc. Using Wipro HOLMES™ for SAP solutions, we empower business users to self-remediate issues related to O2C processes such as material listing or exclusion issue, credit check failure, billing doc posting issue, delivery generation issues, goods reversal, stock inconsistency, credit check inconsistency, delivery block removal etc. For P2P processes we empower users to resolve issues related to master data management solution, material stock enquiry, POD not posted automatically, PO info failed to reflect for vendors, purchase info record inconsistency etc. on their own instead of waiting for IT support.
In addition, functions such as health check monitoring, batch job monitoring, automated password reset, ABAP dump analysis, user creation, user deactivation, and user role addition are automated to improve SAP administration efficiencies.