Intelligent automation solution to boost efficiency and experience of end users
Wipro HOLMES™ for End Users empowers the end users to resolve IT issues on their own using our easy to adopt Intelligent Automation solutions that are available 24*7 and on the go. The solutions include self-heal, guided self-help and self-help solutions to address common issues on users’ end points devices without having to rely on network connectivity or service desk personnel availability. Virtual agent assistance solutions utilize voice and text for service request fulfillment and incident resolution. In addition, armed with cognitive search, the platform enables virtual agents to find information from various enterprise data sources. Some of the other benefits include proactive incident identification and resolution using analytics solution to prevent outages as well as auto ticket classification and auto assignment of calls using intelligent automation solution.